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30-Day Refund Policy

Not completely satisfied with your purchase? Too bad, but that can happen. After receiving the goods, you have 30 long days to return the unopened or opened (but not empty) product to us and we will refund the purchase amount, we promise. 

You have a 30-day window from the day of receipt to return your product(s). To meet the deadline, simply notify us of your intent to return via the email address provided below. 

How to proceed.

Please email us at *horemformulationslondon@gmail.com* with the following details:

 

  • Order Nr (#....)

  • First and Last name 

  • Reason for Return

Once you’ve informed us of your return, you have 14 days to send back the product(s). Please ship the return to: ……

Please Note.

  • Products that have already been refunded for a previous order are excluded from the return option.

  • The postage for the return is at your expense.

  • The refund will be made to the same payment method you used for the purchase within 14 days of receipt of the return.

  • Request a receipt from the shipping service provider so that you can show us proof of your return when asked.

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